Booking Policy

 

• Appointments can be booked on Whatsapp, by phone, email or in person.

• We recommend booking in advance to ensure availability.

• Cancellation Policy

• A minimum of 24 hours' notice is required for cancellations or changes to appointments.

• Failure to provide sufficient notice will result in a 50% charge of the total treatment cost.

• No-shows will be charged the full treatment cost.

• Late Arrivals

• Please arrive 5-10 minutes prior to your scheduled appointment time to discuss treatment type, advise of any injuries or focus needed and to allow time to go to the bathroom.

• Late arrivals may result in reduced treatment time or rescheduling.

 

Payment and Pricing

• Payment is due at the time of treatment.

• Prices are subject to change without notice.

• We accept cash, credit cards, and gift vouchers.

 

Gift Vouchers

• Gift vouchers are non-refundable and valid for 12 months from the date of purchase.

• Gift vouchers cannot be redeemed for cash or used in conjunction with other promotions.

 

Liability and Indemnity

• Vilai-lai Day Spa will not be liable for any damages or losses resulting from treatments or services provided.

• Clients agree to indemnify Protea Day Spa against any claims, damages, or losses arising from their visit.

 

Health and Medical Conditions

• Please inform us of any medical conditions, injuries, or allergies prior to treatment.

• We reserve the right to refuse treatment if we deem it unsafe or unsuitable.

• We may refuse the use of your own oils /creams especially if it is a prescription oil/cream, for the safety of the therapist.

 

Privacy Policy

• We respect your privacy and confidentiality.

• Client information will not be shared or disclosed without consent.

 

Feedback

• We value your feedback and appreciate any comments or concerns.

• Please address any complaints or issues to the Spa Manager, Chalida (info@vilailai.co.za).

 

Treatment Satisfaction

• If you are not enjoying your treatment, please inform your therapist within 30 minutes of the start time.

• If you choose to stop the treatment within 30 minutes, we will discuss alternative options or end the session at no charge.

• If the full treatment time is completed, you will still be liable for the full payment, at managers discretion.

 

Right of Admission

• The right of admission is reserved, and we reserve the right to refuse service to anyone.

• Clients are required to respect the staff member assisting them. Any form of harassment or inappropriate behavior will not be tolerated.

• Please note that we do not offer any adult treatments. If you request such a treatment, you will be asked to leave and will be liable for the full treatment cost.

 

Personal Belongings

• Clients are responsible for their personal belongings, including clothing, jewelry, and valuables.

• We will not be held liable for any items left behind or lost during your visit.

 

Communication

• Please note that our staff members are foreign, and there may be a language barrier.

• If you experience any communication issues during your treatment, please ask your therapist to call the receptionist or manager for assistance.

 

Trading Hours

• Treatment Hours:

  • Monday to Thursday: 10am to 9pm

  • Friday to Sunday: 9am to 9pm 

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• Please note that evening appointments are necessary as we may close earlier depending on appointments made in advance.

By booking an appointment at Vilai-lai Day Soa, you acknowledge that you have read, understood, and agreed to these terms and conditions.